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Frequently Asked Questions
Customer  FAQs...
Billing Inquiries
Talk to one of our representatives Monday through Friday, from                      8:00 AM - 7:00 PM, Central Standard Time.

 1-800-786-8521

Mailing Address
When sending the payment by mail, please remember to include your name,    phone number and the name of the correctional facility where your inmate is incarcerated.

Value-Added Communications, Inc.
Dept. 2430
PO Box 122430
Dallas, TX 75312-2430

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CustomerService@vaci.com

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