TERMS AND AGREEMENT

GENERAL
Prior to signing up for the VAC V-Connect service you must read the following information and agree to the policies and requirements as stated below. You are acknowledging that you are the legal owner of the telephone account listed above and are authorized to make changes to service utilizing the credit/debit card payment selected above. By clicking on the “Accept” button you are stating that you have read the requirement guidelines below and have agreed to the Value Added Communication policy as stated.


For every credit card /debit card or Money Gram transaction  there will be a $7.95 service charge deducted from the payment, with the exception of Dallas County. For all Money Order and Cashier Checks mailed to VAC, Dept. 2430, P.O. Box 122430, Dallas, Texas 75312-2430, VAC will refund the service charge. As of January 1st 2010, if you choose to close your V-Connect account there may be a $4.95 refund fee to cover administrative charges, depending on the facility. After 180 days of no call inactivity, a monthly fee of $4.95 will be accessed.will be deducted from your account until the funds have been exhausted or activity resumes. As a one-time courtesy, funds will be transferred from one account to another at no charge, any additional fund transfer requests will be denied and a new account will have to be established.

There is a 7 day rolling average limit of $200.00 per week per account and per credit card, although cash deposits such as Money Orders are not included in the $200 account or credit card limits.  All rates and associated fees are subject to change without notice, though the intent is to update the Terms and Agreement policy as soon as VAC becomes aware of any pertinent changes.

All calling rates are approved by the facility, not by VAC.  Any taxes applied to a call are either required by State or Federal agencies, not by VAC. 

PAYMENT PROVISIONS

We accept Credit Card, Debit Card payments or cash payments. Cash payments include - Pre-Paid credit cards, Money Orders or other cash payments using Cashmate services at either Western Union, IPP, ACE Cash Express or Dolex locations. Should you provide any billing information to VAC by or through this website, to include, but not limited to: credit card numbers/information, or any other means for payment, you agree that you are responsible for any and all use of such information by any party for the purchase of services provided by VAC. Further, you agree to hold harmless VAC, and its affiliates, officers, shareholders, and agents, from all claims, losses, liens, expenses, suits, and attorneys’ fees for any damages of any kind, including, without limitation: any special, consequential, incidental, punitive, or indirect damages to any person or entity that may in any way arise out of or result from or in connection with the unauthorized use of such payment information, and that your only remedy, should there be one, is with your issuing financial institution upon its contract terms with you.

SERVICE DISCLAIMER

Detention facilities are run by government authorities that impose restrictions on call times, call duration, and other restrictions not within the control of VAC. Calls denied by these facilities are not the responsibility of VAC.

CALL PROCESSING

The V-Connect program does allow cell phones but only if the institution has agreed to allow calls to cell phones. If an account is setup with a cell phone number it should be noted that Value Added Communications will not be held responsible for reimbursing cell phone calls that have been disconnected during the conversation, for whatever reason.

There are no 3-way conversations allowed. Any attempts to make a 3-way conversation, the call will be terminated and Value Added Communications will not be responsible for reimbursing these types of calls.

All calls from the institutions may be recorded and monitored and the actual calling times that are allowed are determined by the individual institutions.

ACKNOWLEDGEMENT

These terms of use may change at any time, and VAC expressly reserves the right to change or modify the terms and conditions for use. Such changes, when made, become effective immediately upon posting to the website, unless otherwise indicated. It is your responsibility to consult the Terms and Agreement section each and every time you direct your web browser to this website. By clicking “Accept” constitutes acknowledgement of, acceptance of, and consent to the terms of these Terms and agreements.