Unisys Corporation, and Value Added Communications (VAC) through a contract with the New York State Department of Correctional Services provide an inmate telephone system at each state operated facility within New York State.  . 


The calling rate is less than a nickel ($.048) per minute for all calls terminating within the United States, Canada, and US Territories (American Samoa, Federated states of Micronesia, Guam, Midway Islands, Puerto Rico, and US Virgin Islands) and there are no additional call set-up or  connect fees.  The chart below shows the calling rate for the average twenty minute call.



New Rate

Set-up fee per call


Charge per minute


Cost of a 20 minute call



Note: Historical data indicates that the average call lasts twenty minutes in length. The maximum call duration allowed is determined by the facility. Most facilities allow each call to last thirty minutes.  


In 2007 the New York State legislature passed a law that permanently eliminates commissions paid to the State for inmate calls.  This law further stipulates that the phone contract must allow for collect and pre-paid calling services.  Both of these services are included in the calling service contract.  Please note that the Department of Corrections does not provide inmate-paid debit calling at this time.



The first time an inmate calls each of the numbers on their allowed list, the calling system will attempt to complete the call and bill it as a collect call on the called party’s phone bill.  If the call cannot be completed because there is no billing arrangement with the called party’s telephone company or for some other restriction, an automated system will prompt the called party to set up a pre-paid account with Value Added Communications. Calls made from inmates to cellular telephones are still not allowed and will not be completed.



If there are any problems or questions you can contact Value Added Communications (VAC) at 1-800-777-2522 or on the internet at  If a prepaid account is established it can be reviewed, managed, and funded via the 800 number or the internet address.  Friends and families may also set-up or fund pre-paid accounts via a credit card or by mailing in a Money Order or Cashiers Check to: Value-Added Communications, Inc. Dept. #2548, PO Box 122548, Dallas, TX 75312-2548 .  In the memo line, input the ten digit phone number that you would like the funds to be placed on in order to receive pre-paid collect calls.